Refunds and cancellation

Recharges are not refundable

When you recharge, the amount you pay becomes credits in your Hundio wallet (1 credit = ₹1, plus any bonus credits on the pack). Credits are used up by the daily charge for your active businesses. Recharges, and credits once added, are not refundable and cannot be exchanged for cash. We suggest starting with a small recharge; the minimum is ₹99.

When we do refund

We will refund a payment, to the method you paid with, when:

• you were charged more than once for the same recharge;
• your payment was taken but the credits never reached your wallet; or
• the law requires a refund.

Write to support@hundio.in within 30 days of the payment with your registered email and the payment reference. Approved refunds are started within 7 working days; your bank or card issuer may take a few more days to show them.

Starter and bonus credits

Starter credits on a new account and bonus credits on a recharge pack are free, and have no cash value. Starter credits may expire after a stated period.

Pausing and cancelling

There is no subscription to cancel. You can pause a business at any time: it is not charged while paused and its records stay readable and exportable. To stop using Hundio, pause or close your businesses, or simply stop recharging; credits already in your wallet stay there for when you come back.

If you delete your account, any credits left in the wallet are lost. Export your data first: Hundio lets you download it at any time.

Tax invoices

Every recharge comes with a GST tax invoice from Krishiv Technology. Add your GSTIN before you recharge if you want to claim input tax credit.